Your privacy is fundamental to our mission

Product Telemetry Data

• SQL Server telemetry data and performance metrics
• Query execution information and database activity
• System metadata and derived analytics
• SQL text and stored procedure calls for analysis

Website Contact Data

• Name and email address (via contact forms)
• Company information and SQL environment details
• Messages and inquiries submitted through our website
• Form submission timestamps and IP addresses

Data We Do NOT Collect

• Row-level data from your databases
• Query result sets or actual data
• Database backups
• User credentials or passwords

Multi-tenant SaaS

Data processed in Kitroot's cloud regions with logical tenant isolation.

• Shared infrastructure with logical separation
• Standard security and compliance measures
• Automated data processing

Single-tenant SaaS

Customer chooses specific cloud region with physical isolation in dedicated VPC.

• Dedicated infrastructure and resources
• Enhanced security controls
• Custom compliance requirements support

On-premises

Complete data sovereignty - runs within your own data center.

• Complete data sovereignty and control
• Air-gapped deployment capability
• Integration with existing security infrastructure

Right to Access/Portability

You can request access to and export of your data at any time.

• Data export available upon request
• Multiple export formats supported
• All telemetry data associated with your account

Right to Rectification/Erasure

You can request modification or deletion of your data.

• Data correction and deletion available upon request
• Bulk operations for multiple records
• Audit trail for all modifications

Live Internal Registry

We maintain an internal list of all sub-processors that is always up-to-date and accessible to customers upon request.

30-Day Notice

We provide customers with a 30-day notice before any new sub-processor is added, giving them a window to object or make alternative arrangements.