Clear, fair, and transparent terms

Core Platform Service

Our core platform that provides real-time SQL Server performance monitoring, alerting, and analytics.

• Real-time telemetry collection and processing
• Performance analytics and reporting
• Automated alerting and incident response
• Custom dashboards and visualizations

Optional Consulting Services

Additional professional services to support your SQL Server operations and optimization.

• Virtual DBA retainer services
• On-demand consulting and support
• Performance optimization services
• Implementation and training

Service Agreement

By using our services, you agree to be bound by these terms and conditions.

• Service availability and performance standards
• User responsibilities and acceptable use
• Data handling and privacy protection
• Intellectual property rights

Billing and Payment

Pricing and billing terms are outlined in your service agreement.

• Monthly billing cycles
• Payment terms and methods
• Service level commitments
• Termination and cancellation policies

Uptime Guarantees

We are committed to providing reliable service with specific uptime guarantees based on your service tier.

• High availability infrastructure
• Redundant systems and failover
• Proactive monitoring and maintenance
• Regular performance optimization

Support Levels

Different support tiers are available to meet your operational requirements.

• Email and ticket support
• Priority response times
• Dedicated account management
• 24/7 emergency support options

Customer Data Ownership

You retain complete ownership of all your telemetry data.

Kitroot acts as a data processor and does not claim any ownership rights to your data. You maintain full control and rights over all data collected through our platform.

Data Export Rights

You have the right to export your data at any time.

Data export is available upon request in multiple standard formats without any restrictions or additional fees.

Virtual DBA Services

Retainer-based database administration and support services.

• Monthly retainer packages
• Flexible hour rollover policies
• Expert database administration
• Performance optimization support

On-Site Consulting

Custom consulting and implementation services at your location.

• Project-based consulting
• Implementation and training
• Custom solution development

Service Availability

While we strive to maintain high service availability, we cannot guarantee uninterrupted service.

• Scheduled maintenance windows
• Force majeure events
• Third-party service dependencies
• Network and infrastructure issues

Limitation of Liability

Our liability is limited to the extent permitted by applicable law.

• Indirect and consequential damages excluded
• Liability capped at service fees paid
• Professional indemnity insurance coverage
• Compliance with applicable regulations

Our Intellectual Property

Kitroot retains all rights to our platform, software, and proprietary technologies.

• Software and platform technology
• Algorithms and methodologies
• Documentation and training materials
• Trademarks and brand assets

Customer Data Rights

You retain full ownership and control of your data and intellectual property.

• Customer data ownership
• Custom configurations and reports
• Business processes and workflows
• Third-party integrations

Termination Rights

Either party may terminate the service agreement under specified conditions.

• Notice periods and requirements
• Breach of terms and conditions
• Non-payment of fees
• Mutual agreement termination

Post-Termination

Data export and service wind-down procedures after termination.

• Data export and migration support
• Service transition assistance
• Confidentiality obligations
• Final billing and settlement